Frequently Asked Questions

Both. Most of our volume ships under OEM/ODM programs to appliance brands, cold-chain packers and building-material distributors. Private labeling, custom packaging and long-term supply agreements are standard practice.

Standard quotations are FOB Xiamen or CIF destination port; EXW and DDP are possible on request. Our operations center sits in Xiamen, one of China’s largest container ports, which keeps inland logistics short.

Yes. Standard-size samples of VIP panels, cooler boxes and vacuum glass are available; custom-size samples are quoted after drawing review and are typically credited against the first production order.

Every panel is 100% tested for internal vacuum before shipment, with batch-level thermal conductivity testing in our own lab. As a STAR-Market-listed company, our quality system and production capacity are audited and publicly documented.

No. Fiberglass, fumed silica, lightweight, ultra-thin and VAP panels have different specifications. Select a series and configuration before setting the thermal and dimensional requirements.

No. Cutting or puncturing the sealed envelope destroys the vacuum. Specify final dimensions and any factory-made shapes before ordering.

Not necessarily. Nominal capacity, empty internal space and the usable load after adding PCM, dividers and protective packaging are different measures. Confirm the loading drawing for your chosen pack-out.

No. Temperature performance depends on the exact box, coolant quantity and preconditioning, payload and ambient profile. Request a matching test report before adopting a configuration.

Supertech VIG achieves a center-of-glass U-value of ≤ 0.45 W/(m²·K). Standard double glazing is typically 2.6–2.8, argon-filled Low-E double glazing around 1.1–1.3, and triple glazing 0.5–0.8 W/(m²·K). VIG therefore matches or beats triple glazing in a unit of roughly one quarter the thickness.

The edge is hermetically sealed with a lead-free alloy solder — not an organic sealant that ages — and the unit contains a high-efficiency getter that adsorbs any residual gas molecules. Production without a pump-out port removes the most common leak path of early VIG designs.

Usually yes. At about 8.3 mm and one third of triple glazing’s weight, VIG fits most existing rebates for single or thin double glass, which makes it the standard solution for heritage retrofit projects where frames must be preserved.

Supertech VIG uses fully tempered safety glass for both panes, and the pillar array between the panes is designed to carry atmospheric pressure permanently. Units are produced without an evacuation stem, so there is no protruding weak point on the surface.